B Infinite | Loyalty Program in Malaysia

How do I redeem my BPoints?

You can redeem your BPoints at B Infinite participating outlets or redeem for items online on B Infinite website.

Do I get my PIN?

Yes. Your PIN will be sent to you via SMS or email when you join B Infinite as a member.

I cannot remember my PIN. Please help.

For assistance, please contact our call centre at 03-2141 8080 or you may reset your pin here.

How do I make an online redemption?

Visit our website at www.binfinite.com.my to guide you on how to make online redemption.

How do I make redemption On-The-Spot?

Present your B Infinite at the nearest participating outlet to check on your BPoints balance and identify the items that you want to redeem. You need a PIN to redeem your items.

How do I make redemption through mobile app?

Press "Redeem" button on the voucher that you wish to redeem. After redeemed, the E-Voucher will be stored at top right "voucher icon" section . You have to activate the voucher in order for you to get the voucher unique code. You are advised to activate the voucher when you wish to use it. Kindly write down/screenshot the voucher unique code and use the code to get discount during your purchase.

Can I redeem any type of vouchers through mobile app?

Only E-Voucher can be redeemed through mobile app. For physical voucher, you can redeem via B Infinite website, while for On-The-Spot redemption, you can redeem when you visit to the particular store.

Do I have to use the E-Voucher immediately once I redeem it through mobile app?

No. You can store the E-Voucher in "voucher icon" section after you redeemed it. Make sure you activate and use the E-Voucher before it expires.

Will I get the voucher code once I redeem it through mobile app?

No. After you redeemed the E-Voucher, you have to activate it and the voucher unique code will appear on your screen. You are advised to activate the voucher when you wish to use it. Kindly write down/screenshot the voucher unique code number and use the voucher code to get discount during your purchase.

How does partial redemption work?

Partial redemption is a combination of BPoints and cash in-hand and can only be done at the participating outlets (minimum of 100 BPoints is required).

How long does it take for B Infinite to deliver my Gift?

The delivery takes between 2 – 4 weeks from the submission date, covering places in Malaysia only.

How do I keep track of my redemption status?

We will notify you via phone or email or you can contact our call centre at 03-2141 8080.

Can I cancel the redemption or exchange for another gift after redemption is made?

No. Once redemption has been accepted, it cannot been cancelled, exchanged or returned.

Can I exchange my BPoints for cash?

No. BPoints can only be used for redemption purpose.

Do I get BPoints when I purchase cash vouchers at the participating outlets?

No. BPoints will only be issued when you redeem your cash vouchers at the participating outlets.

Do I get BPoints when I redeem online through the website and mobile app?

No. BPoints will not be issued if redemption is made online through the website and mobile app.

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